Level 3 Core Network Support Engineer
Penta Consulting is a technology service provider and industry-leading outsourced partner. For over 27 years, we have specialised in providing professional and managed services to OEMs, system integrators, financial services providers, and leading IT and Telco companies worldwide.
We are expanding our global telecoms team and are seeking 5x Level 3 Core Network Support Engineers to join a world-leading technology organization. This is a remote role, based in LATAM.
Role Overview:
As an Level 3 Core Network Support Engineer, you will provide advanced support, troubleshooting, and optimization for Core networks. You will act as the senior escalation point for critical issues, working closely with customer operations teams to ensure stable, high-performing mobile networks.
Key Responsibilities:
- Provide Level 3 support for Core Networks (2G/3G/4G), resolving complex technical issues.
- Perform detailed troubleshooting, root cause analysis (RCA), and permanent problem resolution.
- Conduct network performance analysis, identifying degradation and recommending corrective actions.
- Support integration, configuration audits, and validation testing in customer environments.
- Collaborate with customer engineering and operations teams across LATAM.
- Act as a trusted technical advisor for customers, ensuring high-quality service delivery.
Experience:
Minimum 10 years’ hands-on experience in Core technologies, with proven experience supporting LATAM telecom customers.
Technical Skills:
- Deep knowledge of Core Networks (2G, 3G, 4G).
- Proven expertise in troubleshooting.
- Strong understanding of KPI analysis, network audits, and parameter optimization.
- Proficiency with OSS tools for performance and configuration management.
- Experience working in remote, customer-facing support environments.
- Fluency in Spanish (English desirable).
Requisitos
Estudios
Idiomas
Valorado
Experiencia profesional
Sobre Penta Consulting LTD
About Penta Consulting
Penta Consulting operates at a critical intersection between specialist talent provision, complex compliance requirements and rapid global deployment. We combine deep technical expertise with nuanced regional knowledge to help organisations scale smarter and faster.
For over 27 years, we’ve built trusted partnerships with many of the world’s largest technology companies and hardware providers. Today, nearly 1,000 Penta technical consultants are delivering high-impact solutions across 120+ global clients, from critical infrastructure upgrades or maintenance to cutting-edge AI initiatives.
Since 1998, we’ve helped our clients navigate every major technological shift, from web 1.0 to the AI revolution by delivering the right talent and technology, in the right place, at the right time.
A Dedicated Care Team
We understand that every project consultant may need support to help them succeed in their assignments. We provide a dedicated resource care team, which is designed to provide support and resources on every aspect of your assignment.
From day one, you’ll have a point of contact who will be there to answer your questions, offer guidance and support, and help you navigate any challenges that arise.
